New research suggests that chatbots still don’t measure up to humans when it comes to connection and well-being.

Millions of children have adopted AI chatbots as constant companions. Experts warn of real dangers — but also some benefits.

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

What Is a Hotel Chatbot? A hotel chatbot is an AI-powered conversational software tool designed specifically for the h ...

To increase employees' knowledge and use of healthcare benefits, more education is required. Brokerage firm Nava Benefits wants to help benefit leaders prioritize this with a new AI chatbot that takes ...

A new study confirms that chatbot empathy backfires in customer service. Instead of calming frustrated customers, it triggers a negative response that makes the experience feel even worse.

Experts weigh in on the benefits and harms. By Simar Bajaj For better or worse, many people are asking artificial intelligence chatbots for health information and advice. According to a June 2024 poll ...